What I had to do was take the paperclip and press the reset button THREE times in succession (with maybe a quarter second pause between each press). What FINALLY worked for me and I discovered it quite by accident, is that resetting the PA by using a paperclip to press the reset button once as instructed didn't work. None of that worked so I was frustrated when I found the Pentair hardcopy instructions for resetting the PA, followed them and still no reset. I looked at various threads in this forum and found several with remedies such as (1) unplug everything, wait 5 minutes and replug, (2) change the IP address of your router and (3) cycle your router, etc. Attempting to log in produced a screen that said 'ScreenLogic Trying To Connect' that went nowhere. Once rewired, I plugged everything back in and when the log on screen of the ScreenLogic application came up, the IP address of the PA didn't prefill like it always did before. I had this issue crop up a while back when I had to reattach a wire that came loose from the green multiwire plug and the PA lost power unexpectedly. When I replaced the board it connected with a green dot immediately.Realizing that these are older threads (below), I do have some information that I feel will be helpful should someone search the forum for issues with the ScreenLogic Protocol Adapter being picked up by the PC based ScreenLogic application. I deleted the connection and then reinstalled the device. Turns out they often get fried after a power surge. Problem turned out to be the communications chip on the board. I used this to help narrow down my iAqualink problem after a lightning strike. If not, its confirmation you may need to replace. If your device is listed and green then it's communicating properly with your router indicating it's functioning. Below is the initial screen and the screen you want to get to is 'connected devices (second screen).

If you haven't set it up there are default settings for each modem. To get to mine I type in 10.0.0.1 for the address in my browser then enter the login information.

If yours is not the same you'll have a similar page you get to but not necessarily identical.

If not, this is a confirmation you need to replace the expensive device. Before you fork out the big bucks I'd try to get into your router configuration and check to see if your connected device is communicating with the router properly.

Protocol adapter pentair